I find it remarkable that AAA does not have an insurance agent available to purchase a new insurance policy on a Saturday. This included the 800-number I tried to call as well, their national office. Many people purchase autos on Saturdays, and I do hope someone reads this from AAA. If they cannot meet the needs of customers who want a new policy, maybe they should stick to planning travel and leave the insurance sales business. I am currently an AAA member, and my friend purchased a car today, Saturday (AM), I recommended AAA but could not get a policy until Monday. He wanted to take the car off the lot today, so he went with high-priced Geico. AAA needs to rethink this issue and offer a better customer experience. I am thinking of leaving them due to this issue.
All USA
I find it remarkable that AAA does not have an insurance agent available to purchase a new insurance policy on a Saturday. This included the 800-number I tried to call as well, their national office. Many people purchase autos on Saturdays, and I do hope someone reads this from AAA. If they cannot meet the needs of customers who want a new policy, maybe they should stick to planning travel and leave the insurance sales business. I am currently an AAA member, and my friend purchased a car today, Saturday (AM), I recommended AAA but could not get a policy until Monday. He wanted to take the car off the lot today, so he went with high-priced Geico. AAA needs to rethink this issue and offer a better customer experience. I am thinking of leaving them due to this issue.