Get the insurance. These guys have no problem breaking your stuff, and then hiding it when they do. They will tell you that you have 90 days to put any disputes together, but when you call them back they will say you should have reported any damage immediately, that you are supposed to inspect each item as it comes through the door. Very convenient for them, as they charge by the hour. They brought in some stuff broken, called out the number, then hid it in a closet. They lost the glass top to one of our tables. They dented our stainless steel refrigerator. The broke our desk. They broke our refrigerator door, then marked it as if it was already broken when they picked it up. Handle to a one of a kind box for an antique chess set? Gone, so sorry. Your bad, should have gotten insurance. Our move was literally less than two miles.
All USA
Get the insurance. These guys have no problem breaking your stuff, and then hiding it when they do. They will tell you that you have 90 days to put any disputes together, but when you call them back they will say you should have reported any damage immediately, that you are supposed to inspect each item as it comes through the door. Very convenient for them, as they charge by the hour. They brought in some stuff broken, called out the number, then hid it in a closet. They lost the glass top to one of our tables. They dented our stainless steel refrigerator. The broke our desk. They broke our refrigerator door, then marked it as if it was already broken when they picked it up. Handle to a one of a kind box for an antique chess set? Gone, so sorry. Your bad, should have gotten insurance. Our move was literally less than two miles.