Auto Land of Thornburg

You have to be realistic going into a place like this. These are used cars on a used car lot. Seriously, this is not a high end dealership. But, they work hard and will work with you. I dealt with Luis, a pretty straight-up guy. No pressure. I tried a few, found one that I liked, and we found an agreeable price. Do be prepared to spend a little longer on the paperwork than if you were at a more well-equipped operation.

I found a very good deal on a truck that was everything I wanted! The buying process was easy and stress free. After that it went down hill. First, when I made my first payment in cash their printer was down so I didn't get my receipt. They were going to email it to me but never did. Then, my tags expired so I called and they said they would call me back. Never did. So my girlfriend called. They told her they lost my paperwork, including the title for the truck and they were trying to find it. If they didnt, they said they would need to get another title. After driving around on expired tags for 5 days they issued my new temp tags. I made aprils payment by phone and again never got a copy, screenshot or email of the receipt. Yesterday I got a phone call from them stating I owed them $98. After trying to argue with me about my balance I had to send them a screenshot of my bank statements to prove I paid them the amount due for the month of april. I'm very happy with the vehicle I purchased but very disappointed in the customer service I have received and the lack of professional service. My temp tags expire in 7 days and I'm still waiting for my regular tags. Even though I'm happy with my truck, I would never recommend anyone to this dealership.