Made an online reservation. Was even able to pay for it (using debit card instead of credit card). And when it was time to pick up the RESERVED AND PAID FOR CAR... there were no cars available for pick up! The counter person said that it is normal for AVIS to allow a costumer to rent a car (the system will not warn the costumer that cars might not be available) and even pay for it. Even acknowledge it is a very common issue experienced at airports.And the solutions offered... to call a 1-800 number to get the Manet back, because they couldn't even process the refund of payment. And that they didn't recommend waiting for a car, because there was no guarantee they would get more cars in the lot today, and they were NINE other costumes ahead of us on the waiting list. Hopefully, getting our money back will be easier, but giving the experienced situation, I highly doubt it! Such poor logistics and costumer service!
All USA
Made an online reservation. Was even able to pay for it (using debit card instead of credit card). And when it was time to pick up the RESERVED AND PAID FOR CAR... there were no cars available for pick up! The counter person said that it is normal for AVIS to allow a costumer to rent a car (the system will not warn the costumer that cars might not be available) and even pay for it. Even acknowledge it is a very common issue experienced at airports.And the solutions offered... to call a 1-800 number to get the Manet back, because they couldn't even process the refund of payment. And that they didn't recommend waiting for a car, because there was no guarantee they would get more cars in the lot today, and they were NINE other costumes ahead of us on the waiting list. Hopefully, getting our money back will be easier, but giving the experienced situation, I highly doubt it! Such poor logistics and costumer service!