I traveled from NY to VA and my car broke down in New Castle. I had to leave it at a mechanic for a few days. I called every car rental And was told I could not get a car because I didn't have a major credit card. Avis assured me over the phone I could get a car with only my debit card. So I called a cab and paid $100 to travel the 40 mins to Roanoke to rent a car. When I got there I learned that I needed a credit check in order to use a debit card. The clerk and the manager both were unphased that I was stranded there and could not care less that I was lied to over the phone and spent so much money to get there. All they could say was an unempathetic "that's just our policy".
All USA
I traveled from NY to VA and my car broke down in New Castle. I had to leave it at a mechanic for a few days. I called every car rental And was told I could not get a car because I didn't have a major credit card. Avis assured me over the phone I could get a car with only my debit card. So I called a cab and paid $100 to travel the 40 mins to Roanoke to rent a car. When I got there I learned that I needed a credit check in order to use a debit card. The clerk and the manager both were unphased that I was stranded there and could not care less that I was lied to over the phone and spent so much money to get there. All they could say was an unempathetic "that's just our policy".