BETTER APPLIANCES

This place is terrible. I drove 52 miles to pick up a fridge from here. I had messaged the night before and told him I was coming in after work to pick it up. As I was on my way up we were messaging on Facebook about the fridge and as soon as I walked in the door he said he sold it an hour ago. DUDE, FIVE MINUTES AGO YOU HAD IT.. what a jerk. Then he tried selling me a fridge I didn't want for $75 more than the one I wanted. When I said no and walked out the door he started throwing out all sorts of prices.. most of the appliances looks really gross too, even the one I was supposed to get looked very shady. On the up side I'm glad I didn't buy it because the overall feel of the place is dirty, and appears to be of a 'chop shop' atmosphere.

I am disappointed in this company. I understand that the warranty is limited & "as is" but when they say "brand new" "open box" I didn't expect to have the experience I had. First the delivery guy was 2 hours late. He mishandled the appliance. Didn't use a Dollie to move it just dragged it out of the truck then put it on the Dollie once out. He placed the appliance where we wanted and to test it pressed the buttons with such force & carelessness that I was afraid he was going to break it. I kinda felt rushed. Unfortunately my husband was not home to help inspect as he had to leave & couldn't wait since they were 2 hours late. Upon inspection with my husband we found that the bottom drawer of the stove was broken, there are 2 legs broken, scratches on both sides of stove & a dent on the back splash of stove. I reached out to them the next day as the store was closed by this point & their response was basically "well it's a scratch & dent model (which was NEVER told to me) as it said brand New open box & if I want to go all the way to Alexandria they may have some "extra" parts we can get. That is about an hour away. I just said forget it & will purchase the parts needed. Take it from me.... pay the extra $100/$150 for a brand new one at a reputable store.