Walked in the store today to purchase my husband items for his birthday (he loves Hugo Boss). I was there 2-4 minutes and was not greeted or even acknowledged. I walked around and even found items I wanted to purchase and I still was not even spoken to. I was the ONLY person in the store. The sales associate was at the register looking down the entire time I was in the store. He was not on the phone nor assisting other customers (remember I was the ONLY person in the store). I walked out after realizing my business was not welcomed. I will never walk in another Hugo Boss Factory Store as the service is NOT the same as the Hugo Boss brand. I am severely disappointed and offended.
The associates are very helpful and they have great promotions and deals. Product is excellent quality.