Gave our name to hostess for wait list, and SPELLED my name for her. She apparently wrote it down nowhere near what it is so when manager came out and said a name, we didn't respond. When we never got called for a table we inquired and were told we were no longer on the wait list. I asked to speak to the manager who came out and told me she called out what was written down. When I pointed out it was no where near our name the hostess got belligerent and claimed I "saw what she wrote." I politely tried to tell her it might be a good idea to ask for spelling, or when someone spells it out like I did to pay attention, at which time she got very mouthy to me. I tried to explain to her that wasn't a real good response to a customer. Then we sat at our table and waited about ten minutes for our waiter. When our order finally came my pork chop was burned to a crisp on the outside and had to be sent back. If in town for a conference find a restaurant not attached to the hotel. This place is not worth the money and the staff is ill prepared and not trained to deal with the public. It's a shame I have to give it one star to write a review.
All USA
Gave our name to hostess for wait list, and SPELLED my name for her. She apparently wrote it down nowhere near what it is so when manager came out and said a name, we didn't respond. When we never got called for a table we inquired and were told we were no longer on the wait list. I asked to speak to the manager who came out and told me she called out what was written down. When I pointed out it was no where near our name the hostess got belligerent and claimed I "saw what she wrote." I politely tried to tell her it might be a good idea to ask for spelling, or when someone spells it out like I did to pay attention, at which time she got very mouthy to me. I tried to explain to her that wasn't a real good response to a customer. Then we sat at our table and waited about ten minutes for our waiter. When our order finally came my pork chop was burned to a crisp on the outside and had to be sent back. If in town for a conference find a restaurant not attached to the hotel. This place is not worth the money and the staff is ill prepared and not trained to deal with the public. It's a shame I have to give it one star to write a review.