Design One Salon & Spa

Well I wasn't going to write a review but I'm so disappointed with the service we got at Design One. I paid $100 for me and my daughter haircut. We did not get what we wanted. Honestly, I feel like we could have went to Great Clips and paid half price for our haircut and got the same results

I have been going to this salon for ten years, since before they moved from their old location. It's expensive compared to other places, but I like the atmosphere, and the stylists always seemed to know what they were doing. However, the last time I went, I had extensions I had bought and colored, which were maybe 1-2 shades off my hair color. I wanted them placed and my hair cut to blend them in, and the color fixed up so it matched. The stylist didn't listen to my request about how to cut them, and completely muddled up the color on them. It seemed like she didn't know what to do with them, but decided to try anyway instead of handing the job over to someone who know what they were doing. After two more times of her "fixing them", which made the color worse each time, I finally asked the manager for a refund. They refused, despite the fact that I've been a loyal customer so long. They paid me the cost of the extensions ($30) and one reconstructive treatment since I had to bleach out the ugly color she put in my hair (valued at $10), and my entire tax return that was supposed to make me feel great about my hair- hundreds of dollars- was a total loss. Clearly this salon does not value the loyalty of its customers. I have found a new salon that's better, more considerate of its clientele, and cheaper.