Einstein Bros. Bagels

This place is terrible! We only come here for my kids bagels. Service with a growl, unpleasant staff is very slow and disorganized. Staff seems annoyed when customers don't immediately realize that they have reversed their pick up and order windows. Seems like they are always changing processes, but the end result is the same, slow, unpleasant service and disappointing quality. In addition, they often do not have speciality bagels listed on the menu. Can't Reston get a real bagel shop? Maybe some competition in town would get them to care more about quality or drive them out if business.

My wife and I used to love getting breakfast from here but it has just gotten worse each visit recently. Today was the last straw. I got 2 bagel egg sandwiches to go and they were inedible and just plain gross. The bagels wwre soggy, egg was greasy, cheese was brown and hard. Mine did not even have bacon (bacon, egg and cheesr) and my wife's had no mushrooms (mushroom, spinach, swiss). We will not be back, place is awful and not worth the $10+ I just wasted.