Ellie's Bridal Boutique

I had an absolutely incredible experience with this store. I was looking for several specific Pronovias dresses, and each place I'd visited previously hadn't had them available to try on. I called and talked to an associate not long before their closing time, and she took the time to look for the dresses for me, confirm they had them (their selection is amazing!) THEN pull them and let me try them on that night when I heard they didn't have any appointments for the rest of the week! I wanted all kinds of changes to the dresses I tried on, and they were incredibly patient and helpful - even pinning up a layer of tulle I didn't like and finding a white bodice that fit me so I could see how the dress would look with alterations. They even took my measurements and walked me through the schedule the dress would come in (all the other places I went refused to do this unless I was sure I wanted to buy the dress). Their prices are good too - other places had the same dresses and they were much more expensive. I would definitely recommend this store.

The arrogance and incompetence of the staff at this boutique astounds me, and I caution any bride considering ordering through or with this boutique -- It started earlier this year in June, when I called to place my order for a bridesmaid dress for a wedding in December (I live in California). After first being placed on hold for ten minutes, I hung up, and called back. I was almost immediately placed on hold again (no worries -- I understand what it's like to work in a busy environment!), at which point I was hung up on. I called back (for the third time), and placed my order, overlooking incompetence error #1. On September 18, the bride texted the whole group of bridesmaids stating that our dresses had arrived to the shop, and that many of them had been shipped out. Well -- mine hadn't been shipped. I called the shop, and I was told that my dress wasn't shipped out because I didn't pay for shipping. False -- I did, and it was on the receipt sitting in my inbox. All good -- they said they'd get it out to me with 2-day shipping. On November 2, I called the shop because my dress had yet to arrive. They told me that it was sitting "right there with a note on it to ship it to me." Here we have incompetence error #2. My dress arrived about a week later, and alas it was an entire size too big. Instead of getting the dress in mid-September and having an opportunity to work with the boutique on placing a new order for a different size, I'm forced to spend $140 on alterations for a less-than $300 dress. In email communication with the boutique, they said that "shipping the dress a little late is on them," but there is "nothing that they can do," -- incompetence error #3. Their inability to recognize the emphasis that they should place on customer service, especially for occasions as special as a wedding, both astound me and highlight the level of arrogance that the staff and owners of this boutique possess.

LYING SCAM ARTISTS! We called to ask if my fiancée's sash had arrived. They were very sketchy over the phone, but we were told it was in. So we go the next day to pick it up and noticed they were trying to sell us the floor model... for FULL PRICE! They tried to pull this over on is without even telling us. It's used, it has pin holes in it, and we didn't even have a box for it like a new sash would come in. After we confronted them about it, and directly asking them if this was the floor model, they finally admitted to the one that we ordered being delayed. They still didn't own up to lying to us. However, we did get a $199 discount, but this did not make up for there lying, deceitful ways of how they conduct business. Be wary of these people!