I have several questions regarding my recent experience dropping off a rental car at Enterprise Ronald Reagan Airport.
1) When I dropped the car off at Ronald Reagan Airport, why did the person who met me at the drop-off line not know to give me the appropriate documentation before sending me to the Enterprise kiosk to close the contract? You know, most rental car companies have a little scanner that will close the contract and print a receipt for you right there. At least, ones with any illusion of customer service do.
2) Why did the people at the Enterprise kiosk send me back to the rental drop off line to try to hunt this gentleman down instead of calling over, or sending someone themselves? I guess the 5 or 6 representatives just standing around and chatting were up to something really important.
3) Why could the people at the Enterprise kiosk not just look up my reservation with the confirmation number or receipt from pick-up that I had on my person? You know, like they did when I picked the car up? The representative literally told me, "I can't do anything at all with that number."
4) As I tried to find an Enterprise representative to help me get the requisite documentation at the drop-off line, I observed another customer try to exit with her new rental by driving the wrong way through the drop-off line. How is this even possible? Could some better signs be put up, maybe?
5) Why did it take me 15 minutes and 5 different Enterprise representatives, each of whom "would be right with me" at the drop-off line to get the appropriate documentation to take back to the Enterprise kiosk?
6) Why did the Enterprise representative who originally met me at the drop-off line blame me for not knowing what documentation he was supposed to give me? In what universe is it my job to tell him how to do his job?
I guess I should consider myself lucky that nobody got around to driving my rental car off to be cleaned and picked up by another customer, or as far as Enterprise is concerned I'd still have the car in my possession.
All USA
I have several questions regarding my recent experience dropping off a rental car at Enterprise Ronald Reagan Airport. 1) When I dropped the car off at Ronald Reagan Airport, why did the person who met me at the drop-off line not know to give me the appropriate documentation before sending me to the Enterprise kiosk to close the contract? You know, most rental car companies have a little scanner that will close the contract and print a receipt for you right there. At least, ones with any illusion of customer service do. 2) Why did the people at the Enterprise kiosk send me back to the rental drop off line to try to hunt this gentleman down instead of calling over, or sending someone themselves? I guess the 5 or 6 representatives just standing around and chatting were up to something really important. 3) Why could the people at the Enterprise kiosk not just look up my reservation with the confirmation number or receipt from pick-up that I had on my person? You know, like they did when I picked the car up? The representative literally told me, "I can't do anything at all with that number." 4) As I tried to find an Enterprise representative to help me get the requisite documentation at the drop-off line, I observed another customer try to exit with her new rental by driving the wrong way through the drop-off line. How is this even possible? Could some better signs be put up, maybe? 5) Why did it take me 15 minutes and 5 different Enterprise representatives, each of whom "would be right with me" at the drop-off line to get the appropriate documentation to take back to the Enterprise kiosk? 6) Why did the Enterprise representative who originally met me at the drop-off line blame me for not knowing what documentation he was supposed to give me? In what universe is it my job to tell him how to do his job? I guess I should consider myself lucky that nobody got around to driving my rental car off to be cleaned and picked up by another customer, or as far as Enterprise is concerned I'd still have the car in my possession.