I would give 0 Stars if I could.
The experience with Enterprise (inside the Lindsay Collision Center) was HORRIBLE!
I have NEVER been so rudely spoken to by a service company. Enterprise's staff is usually very friendly and helpful. I have used Enterprise numerous times in the past and 3x at this specific location. This Enterprise location is located INSIDE of Lindsay Collision off of Industrial Road. I returned the rental vehicle off yesterday at 5:15pm at Enterprise (bc my car was ready/repaired) I walked through the vehicle yesterday with the Enterprise Rep and all was fine. I am at work today and receive a VM from COREY HARRIOTT at Enterprise stating that there was a hubcap missing and I needed to call him back asap. I called back and spoke to Corey Harriott and he began to tell me that there is a hubcap missing and that I am responsible for the repairs, and he continued with stating that he will file a claim with my car insurance to rectify the matter. I asked him for his supervisors information in which he responded and stated that He is the manager. I asked for his higher-ups contact information - in which he responded and told me that he has the authority of a head supervisor and that the information he has given me is correct and it will be the same information if anyone else calls me back. I told him I was going to call HR and he encouraged me to do so. I called HR and spoke to a rep and they were SHOCKED by his behavior and professionalism. I played back the Voicemails for Enterprise HR and the lady told me she was literally "Cringing" while I played the voicemails. During my phone call to HR, Mr. Corey Harriott called back and left another VM. He told me he apologized for the accusation and that his manager told him to not even mention anything about the matter to me since it was over 22hours later that they found the issue. 1. WHY DO EMPLOYEES REFUSE TO GIVE MANAGER INFORMATION? 2. IF AN EMPLOYEE IS NOT SURE ABOUT SOMETHING, WHY DON'T THEY ASK A HIGHER-UP? If the employee followed these obvious steps, then I most likely would not even be writing this Negative Review!
All USA
I would give 0 Stars if I could. The experience with Enterprise (inside the Lindsay Collision Center) was HORRIBLE! I have NEVER been so rudely spoken to by a service company. Enterprise's staff is usually very friendly and helpful. I have used Enterprise numerous times in the past and 3x at this specific location. This Enterprise location is located INSIDE of Lindsay Collision off of Industrial Road. I returned the rental vehicle off yesterday at 5:15pm at Enterprise (bc my car was ready/repaired) I walked through the vehicle yesterday with the Enterprise Rep and all was fine. I am at work today and receive a VM from COREY HARRIOTT at Enterprise stating that there was a hubcap missing and I needed to call him back asap. I called back and spoke to Corey Harriott and he began to tell me that there is a hubcap missing and that I am responsible for the repairs, and he continued with stating that he will file a claim with my car insurance to rectify the matter. I asked him for his supervisors information in which he responded and stated that He is the manager. I asked for his higher-ups contact information - in which he responded and told me that he has the authority of a head supervisor and that the information he has given me is correct and it will be the same information if anyone else calls me back. I told him I was going to call HR and he encouraged me to do so. I called HR and spoke to a rep and they were SHOCKED by his behavior and professionalism. I played back the Voicemails for Enterprise HR and the lady told me she was literally "Cringing" while I played the voicemails. During my phone call to HR, Mr. Corey Harriott called back and left another VM. He told me he apologized for the accusation and that his manager told him to not even mention anything about the matter to me since it was over 22hours later that they found the issue. 1. WHY DO EMPLOYEES REFUSE TO GIVE MANAGER INFORMATION? 2. IF AN EMPLOYEE IS NOT SURE ABOUT SOMETHING, WHY DON'T THEY ASK A HIGHER-UP? If the employee followed these obvious steps, then I most likely would not even be writing this Negative Review!