Fairfax Collision Center

From the moment I arrived to get an estimate, The customer service was tops. I am waiting for my vehicle to be repaired at this present time. So far, do good.

The worst place to have your car repaired from a minor fender bender or any kind of car accidents . If I had know what I was going to experience with the service with Fairfax collision center in Chantilly, Va I would have never taken my car to be repaired there and I only want to warm others who is considering going there. On Mother's Day weekend In May 2017, I was involved in a small fender bender while visiting my mother in Ohio. I droved the car back home where I live here in Fairfax and asked my insurance company rep to refer some repair shops. I decided to go to FCC in Chantilly to have the repairs done there because it was close to my home, BIG MISTAKE... After FCC having the car for one week and doing the car repairs, they called and said the car was repaired. When I arrived to pick up my car that Saturday morning, I was looking over my car and the repairs FCC claimed to have done, I noticed that the headlight assembly had a crack on top of it and wasn't replaced, the fender wasn't aligned properly, paint didn't match the rest of the car, passenger side widow would not raise and lower properly, the center piece of the rim the Chevy emblem wasn't replaced, and after driving my vehicle also noticed the wheel alignment wasn't alined, as they claimed to also have done. And after raising my concern to the FCC company rep that morning, he took pictures and told me to bring the car back. I contacted Mr. Ryan Vallegos the regional director of the Chantilly Auto Body group and told him about the issues and concerns that I had and he agreed to meet with me at FCC in Chantilly where repairs were allegedly preformed. After meeting with me that Wednesday afternoon, Mr. Vallejos gave me the runaround about the work being done and the wheel alignment was bad to begin with although I bought 4 new tires and had the wheel alignment done in February, three months prior to the accident. I asked Mr. Vallejos if he was serious, stop lying about the repairs, told him to properly have my car fixed. After leaving the car again, FCC kept the car for over 4 weeks, the window was fixed, emblem on the wheel rim was installed, and the dent under back door passenger side was repaired. But the wheel alignment, fender and hood gap, the paint job was not completed and headlamp assembly was changed the last minute. And I need to mention after all the lies and deceitfulness that I experienced from Fairfax collision centers staff and regional director of Chantilly, my car brakes and rotors were replaced with old ones, I guess just for them to be spiteful. Its unbelievable, I know but this is what I experience and what had happened to me... This is what you should expect with Fairfax Collision Center of Chantilly, alot of broken promises, lies, car repairs not being done as claimed, wasted time, deceitfulness, ect,.. If you can find someone else to go, I would highly suggest it, but if not be very aware of the repairs that they are doing to your vehicle, make sure that you do not let them fast talk you into doing work and check everything that they do with repairs and what is written as far as work being done...