My first experience with Finish Line was exceptional! Let me tell you about my experience. I called the store on Friday, November 17. A gentleman named Shawn answer the phone. He was very courteous and very respectful. I explained to him I ordered some shoes that was the wrong size for my teenage daughter who played basketball and asked was I able to return it at the store and to get different shoes. Shawn was very patient and told me he would take care of it. I arrived at the store Saturday November 18th in the afternoon. He had five pairs of shoes ready for my daughter to try on. Shawn went above and beyond of what any employee has done for me when dealing with shoes. This was a very great experience and an everlasting first impression. Needless to say me and my daughter walked out with shoes that she was happy & comfortable. Plus the shoe were very stylish. I was ready to pay extra for the exchange, but he gave us an affordable choice of shoe. We ended up getting a couple of dollars refunded. I love the fact that he was more concerned in making his customer happy then to sell an outrageous overly priced shoe for commission. If I ever need to buy any shoes for me or my family again I will be back at the same Finish Line. thank you!!
All USA
My first experience with Finish Line was exceptional! Let me tell you about my experience. I called the store on Friday, November 17. A gentleman named Shawn answer the phone. He was very courteous and very respectful. I explained to him I ordered some shoes that was the wrong size for my teenage daughter who played basketball and asked was I able to return it at the store and to get different shoes. Shawn was very patient and told me he would take care of it. I arrived at the store Saturday November 18th in the afternoon. He had five pairs of shoes ready for my daughter to try on. Shawn went above and beyond of what any employee has done for me when dealing with shoes. This was a very great experience and an everlasting first impression. Needless to say me and my daughter walked out with shoes that she was happy & comfortable. Plus the shoe were very stylish. I was ready to pay extra for the exchange, but he gave us an affordable choice of shoe. We ended up getting a couple of dollars refunded. I love the fact that he was more concerned in making his customer happy then to sell an outrageous overly priced shoe for commission. If I ever need to buy any shoes for me or my family again I will be back at the same Finish Line. thank you!!