Formal Envy Bridal & Special Occasion Boutique

1924 William Street, Fredericksburg
Website: formalenvy.com
Phone: +1 540-479-1190

Categories: Clothing  Establishment 

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Reviews

1
Jan 23, 2018

Joshua Griffin

BEWARE!!! BAD CUSTOMER SERVICE!!! My friend wanted us to rent our suits from here. From the beginning I showed up for all of my appointments to get fitted and I paid what was owed on time. The suits came in on Monday the week of the wedding. They are open from 11-5, but closed on Tues. SO they told us that we had to come in and try them on Mon and that they had someone special coming in to do any adjustments. I told them that I will not to make that time because of my work schedule which is 10-6:30. I told them I can do later or I can do earlier which would work best for me. They told us that they are going to have a special time for us on Tues and that they were going to come in on their day closed JUST FOR US, BUT guess what hours they decided to come in THAT'S right their normal business hours that everyone besides the groom and one of the groomsman was not able to make the time. Then I had the lady Ann call me and give me a ear full because the wedding party is not trying to participate and that they are going above and beyond for us and MY JOB should not work me so many hours and that they should let me LEAVE MY JOB to drive and try on this suit and measurements. REMIND YOU they told us this time ON MONDAY the day prior to when they having this special time dedicated to us and that we need to make the time set aside for us that they did not discuss with the Groom or the Bride if this time fit anyone. AND I BEEN TELLING these people for weeks now that I can come in early 9 9:30, but they want to come at me and point fingers and making it seem like they are trying to do all of this extra stuff for us when from the beginning that time frame did not work for majority of the party. My suit is fine, shoes fit small, shirt was extremely big but I am able to manage for the event but waste of $200. AND COMPLETELY DISAPPOINTED IN THE PROFESSIONALISM AND CUSTOMER SERVICE OF THIS BUSINESS! Spend $200 at mens warehouse at least they big enough to not have the issues that this small businesses seems to have on inventory and not be able to be more flexable. maybe if the prices were cheaper I would say suck it up.


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