Gorman & Sons Collision Center

I had a great experience working with Gorman & Sons. I was working through insurance to get repairs done and was having troubles coordinating with a different repair shop and a rental car service. When I walked in to Gorman & Sons they took care of everything for me and were very nice and professional. I highly recommend using their services.

I wish there was an option for zero stars. This place is terrible. I was in an accident and sent it there due to the at fault insurance company's recommendation. That turned out to be a huge mistake. The FIRST time they told me they were "finished" with my car I refused to accept it. The accident caused damage to the driver's side fender and bumper. When they called me to come pick it up, I arrived and looked at the car. They painted the bumper but did not straighten it out. There was still a huge indentation where I had been hit. I brought it to their attention and was told that "This is the best it's going to get without replacing the bumper", and that he was "pretty sure the insurance company (Progressive) was not going to replace it". So I called Progressive and told them that this was unacceptable. They still would not replace the bumper. After another couple of days they called me back again. The bumper was a little better, but still not perfect, as it was before the accident. While the car was there, I decided to have them do some other work that I had been wanting to get done for awhile anyway, so they took out a small ding in the door with their "PDR" (paintless dent repair) method. The work itself was ok, but now I had 2 new scratches in my door that were not there before, which they refused to acknowledge fault on. While all of this is bad enough, the final straw came a couple of days after taking delivery of my car. I ALWAYS leave my fog lights on. In traffic on the way home, I noticed that they were not on so I flipped the switch to engage them at which point ONE of them came on. Of course, no fault admitted. Every now and then, someone comes along and restores a bit of faith in humanity. This shop did the complete opposite of that for me. They didn't care at all about the job and they didn't care that I knew they didn't care. I am still absolutely livid, but there is not much that I can LEGALLY do, so I WILL search out ANY and EVERY outlet that will allow me to attempt to put into words the absolute disgust that they left me feeling so heavily. I sincerely hope that they never get another customer or the chance to screw that said customer over as they did me.