Grand Home Furnishings

Terrible customer service! Bart is terrible salesman very rude and doesn’t answer the questions and on the top of that he told me if (you don’t buy don’t waste my time) !!i left the store straight to Ashley and bought, no wonder nobody buy furniture from Grand anymore..

I am very happy with the furniture that I purchased from Grand a couple of weeks ago. The process was easy enough, and Grand had plenty to choose from. Delivery went smoothly and I have zero complaints on that end. Staff in the store were super nice and polite. My issue was with the salesman, Bart. He was polite but short with my husband when we both came in the first night we stopped by to shop. I noticed that he interrupted me when we were shopping and gave all of his attention to my husband. What I found most upsetting was that he turned our conversation to politics, completely unprovoked. My husband is active duty Army and I assume that after Bart found out this information he felt comfortable with telling us, "I voted for Trump and I'm proud to tell you that" and "some people voted the other way and I don't know why," along with many other political statements that were irrelevant to our buying experience. I came for a living room set, not politics. Don't you think we've heard enough of the political stuff over the last couple of years? Give it a rest, man. I came alone for my second visit to complete the purchase. I made the mistake of telling the very nice lady at the door that Bart was who I worked with last visit. She sent him my way again. He was very rude to me. I felt that I was inconveniencing him by having him check prices and delivery dates and fill out purchase paperwork for me. I was getting the living room set on sale, and he kept saying, "the company is eating this money, you understand that, right?" and "that's $200 of the company's money I'm giving away, do you understand that?" Yes, I understand. THAT'S HOW A SALE WORKS. I'm not an idiot. I recommend Grand, but I don't recommend working with Bart, and I really think that he should be evaluated by managing staff for his position. He was not great to work with and if we weren't so desperate for a couch set right then and there, we probably would've gone elsewhere because of him.