I'm so impressed with the fast, honest, and efficient service. The owner provides a warm reception and in-depth detailed breakdown on your diagnosis, parts, and labor. The owner graciously reviewed the recent previous work performed on my car and the charges, then brought to my attention that I was charged almost 4 TIMES the required fees for parts and labor by the previous shop. He called the auto parts stores and requested prices "on speaker phone" for the parts so I could hear the prices my self. He was able to provide an upfront cost for his labor as well. He saved me from being duped AGAIN!!!... And to think I was honestly considering using the previous shop again until I was informed that Gray's auto could repair the damage caused by the previous shop at half the price. Thank you soooo much Walter for the care you took in repairing my car and making my vehicle safe for my son and I. Before any of you decide to have your car looked at, or even shop around, MAKE SURE you take your car to Gray's Auto BODY SHOP near the corner of Azalea Gardens and Princess Anne in Norfolk first!!!
All USA
I'm so impressed with the fast, honest, and efficient service. The owner provides a warm reception and in-depth detailed breakdown on your diagnosis, parts, and labor. The owner graciously reviewed the recent previous work performed on my car and the charges, then brought to my attention that I was charged almost 4 TIMES the required fees for parts and labor by the previous shop. He called the auto parts stores and requested prices "on speaker phone" for the parts so I could hear the prices my self. He was able to provide an upfront cost for his labor as well. He saved me from being duped AGAIN!!!... And to think I was honestly considering using the previous shop again until I was informed that Gray's auto could repair the damage caused by the previous shop at half the price. Thank you soooo much Walter for the care you took in repairing my car and making my vehicle safe for my son and I. Before any of you decide to have your car looked at, or even shop around, MAKE SURE you take your car to Gray's Auto BODY SHOP near the corner of Azalea Gardens and Princess Anne in Norfolk first!!!