They were sent by my home warranty company to find out why my heat pump was not blowing heat. They didn't diagnose the issue correctly ( of course I didn't know at the time). stated I needed a new fan blower motor, when the part finally came in the tech broke his tool AND the old fan blower motor. Claimed he couldn't get it out & that a new blower wheel & housing would be needed. After the home warranty co & howard air gave me the run around for over 6 weeks I called somebody else to fix the heat. Keep in mind my original claim was filed Nov 30th, HowardAire first visit was Dec 1. It's was f'n freezing Dec & Jan. Had to buy space heaters and when that didn't cut it we had to stay with family. New heating company was able to fix the heat pump in less than 2 hours. Nothing was wrong with the heat pump except that HowardAire broke the fan blower motor. The new co was able to remove the old fan blower motor w/no issues & install the new one. I would not reccommend HowardAire to anyone...ever
They were sent by my home warranty company to find out why my heat pump was not blowing heat. They didn't diagnose the issue correctly ( of course I didn't know at the time). stated I needed a new fan blower motor, when the part finally came in the tech broke his tool AND the old fan blower motor. Claimed he couldn't get it out & that a new blower wheel & housing would be needed. After the home warranty co & howard air gave me the run around for over 6 weeks I called somebody else to fix the heat. Keep in mind my original claim was filed Nov 30th, HowardAire first visit was Dec 1. It's was f'n freezing Dec & Jan. Had to buy space heaters and when that didn't cut it we had to stay with family. New heating company was able to fix the heat pump in less than 2 hours. Nothing was wrong with the heat pump except that HowardAire broke the fan blower motor. The new co was able to remove the old fan blower motor w/no issues & install the new one. I would not reccommend HowardAire to anyone...ever