This store is the reason I shop on Amazon, god awful customer service. It's like a deserted store with no one in sight to help, the cashiers are the most depressing part when checking out. I hope this department store fades away soon into brick-n-morter history (not the good kind).
I love JCP because of the great deals and items. I usually wait until items go on sale or clearance. The Sephora located inside the JCP is convenient.