I highly-recommend this place. The guys do good work, and they're friendly and professional. It's clean, especially for a high-volume shop. And they try to make you as comfortable as possible while waiting. Yes, they try to sell services, but that is part of their job. I do a lot of car maintenance myself, and I've never had them offer something that didn't need to be done, and they take the time to prove it by showing you directly in the shop. And if you don't want it done, they haven't pressured me beyond the initial offer. I appreciate that. And their labor rates are very reasonable.
I recently had brake pads installed, and hadn't noticed until I got home, but the charge for parts seemed awfully high. I posted a negative Google review because it really seemed unreasonable. Turns out, that they actually read these reviews, and WITHIN AN HOUR, called me directly to apologize about a typo that led to a double-charge for parts, and inform me that they had already issued a refund. That tells me that they are very responsive to customer satisfaction; and that they're professional and legit. The guys that enter the info to the invoice have nothing to gain by over-charging me, so I'm pretty confident it was an honest mistake. In any event, I was pretty impressed that they were this responsive.
5
Mar 18, 2018
Thomas Shoemaker
Great quick service. Professional and polite techs. Was offered coffee and a comfortable seat in their waiting area. All the things you want in a 15 minute oil change.
I highly-recommend this place. The guys do good work, and they're friendly and professional. It's clean, especially for a high-volume shop. And they try to make you as comfortable as possible while waiting. Yes, they try to sell services, but that is part of their job. I do a lot of car maintenance myself, and I've never had them offer something that didn't need to be done, and they take the time to prove it by showing you directly in the shop. And if you don't want it done, they haven't pressured me beyond the initial offer. I appreciate that. And their labor rates are very reasonable. I recently had brake pads installed, and hadn't noticed until I got home, but the charge for parts seemed awfully high. I posted a negative Google review because it really seemed unreasonable. Turns out, that they actually read these reviews, and WITHIN AN HOUR, called me directly to apologize about a typo that led to a double-charge for parts, and inform me that they had already issued a refund. That tells me that they are very responsive to customer satisfaction; and that they're professional and legit. The guys that enter the info to the invoice have nothing to gain by over-charging me, so I'm pretty confident it was an honest mistake. In any event, I was pretty impressed that they were this responsive.