Manager, John at the Jiffy Lube in Harrisonburg, Va, was extremely rude and arrogant when I arrived to return my Uhaul rental truck. Although I was schedule to drop this rental at this location, John wanted to know why I was bringing it back there. He refused to check it in, and told me to just leave the keys in the door, though he was outside and by the parked vehicle at the time. He told us that we should probably take it somewhere else, and explained that the last person who brought one there was charged extra charges. When my wife asked his name, he said " I am John, and yes...I am the manager". He came very close to making me lose my temper with the agressive and rude way in which he was talking to my wife. We were both shocked to be treated with a total lack of respect, and from a manager, at that. We are just moving to Harrisonburg from east Tennessee, and will need a garage to do vehicle services, but you can rest assured that we will not give John a nickle of our business. I also will be sure to tell everyone on Facebook, other social media, Better Business Bureau, Yelp and everywhere else I can find a sounding board, about the unproffessional management team at location #444 on East Market Street in Harrisonburg. This man doesn't have the people skills to work, let alone manage, in any profession that comes in contact with the public. I am 57 years old and have never complained about any one in a public arena before, but I assure you that I will let all that I can, know about this man and this business.
All USA
Manager, John at the Jiffy Lube in Harrisonburg, Va, was extremely rude and arrogant when I arrived to return my Uhaul rental truck. Although I was schedule to drop this rental at this location, John wanted to know why I was bringing it back there. He refused to check it in, and told me to just leave the keys in the door, though he was outside and by the parked vehicle at the time. He told us that we should probably take it somewhere else, and explained that the last person who brought one there was charged extra charges. When my wife asked his name, he said " I am John, and yes...I am the manager". He came very close to making me lose my temper with the agressive and rude way in which he was talking to my wife. We were both shocked to be treated with a total lack of respect, and from a manager, at that. We are just moving to Harrisonburg from east Tennessee, and will need a garage to do vehicle services, but you can rest assured that we will not give John a nickle of our business. I also will be sure to tell everyone on Facebook, other social media, Better Business Bureau, Yelp and everywhere else I can find a sounding board, about the unproffessional management team at location #444 on East Market Street in Harrisonburg. This man doesn't have the people skills to work, let alone manage, in any profession that comes in contact with the public. I am 57 years old and have never complained about any one in a public arena before, but I assure you that I will let all that I can, know about this man and this business.