I purchased a home in Feb 2017. The duct work was in terrible condition. I'd paid Russell Heating & Cooling for a spring routine maintenance and asked the technician about replacing the duct work. He shrugged me off and left the impression he was not interested in doing the job or even passing the information onto his employers. After several tries, another never got back to me. Another company tried to up sale me for additional crawl space work and I only received the estimate after a couple weeks of pestering.
In the meantime, the technician from Ocean Air came and gave me an estimate on the spot and when they'd be able to get it done. He was very friendly & seemed eager to have my business. I hired Ocean Air on the spot.
I asked for pics of the work when they were done and everything looked & worked great. Ocean Air has my business for the twice yearly maintenance on my furnace & HVAC and should I ever need additional service this is who I'm going to call.
All USA
I purchased a home in Feb 2017. The duct work was in terrible condition. I'd paid Russell Heating & Cooling for a spring routine maintenance and asked the technician about replacing the duct work. He shrugged me off and left the impression he was not interested in doing the job or even passing the information onto his employers. After several tries, another never got back to me. Another company tried to up sale me for additional crawl space work and I only received the estimate after a couple weeks of pestering. In the meantime, the technician from Ocean Air came and gave me an estimate on the spot and when they'd be able to get it done. He was very friendly & seemed eager to have my business. I hired Ocean Air on the spot. I asked for pics of the work when they were done and everything looked & worked great. Ocean Air has my business for the twice yearly maintenance on my furnace & HVAC and should I ever need additional service this is who I'm going to call.