The customer service, scheduling process, and technician visit were all top notch experiences. Having water back up into your home can be such a stressful experience, everyone at Roto-Rooter in Henrico, VA was so easy to work with. Out technician, Keith, was excellent - so friendly, honest, and quick at the work. The problem was fixed the first time, at a fair price. I will definitely call Roto-Rooter and ask for Keith next time we need help.
Chris, our service provider, was very knowledgeable and professional. He made us aware of all that he was doing. He was prompt and came out in the cold night, even with snow on the ground! After he located the problem area, he made us aware of what needed to be done and how he would do it. Although the cost was higher than I had anticipated, it was worth it. Thank you again.