I recently (about a month ago) went into the store in Williamsburg where I was greeted by Steve T. I was a bit apprehensive at first before actually entering the store but my concerns of bed shopping were quickly alleviated. Even though it is a business, I was made to feel welcomed as if it was his house and I was visiting. We didn't really know what to expect as a whole but we definitely got more than we expected. It's not often that you're treated with respect that goes beyond a business level but respect on a personal level. While we were talking at the beginning, he suggested that we try to find our number that we would sleep on. He mentioned that doing so may eliminate a bed or two and might even help guide us to the proper bed for our needs. When that was said, that's when he truly hit the respect level with us because we knew he wouldn't push the most expensive thing on us but would help guide us to the right bed for us. We had some common grounds with having surgeries so there was even talk of raising my legs while I sleep. He didn't guarantee that would solve the issue but if it could help even the slightest bit then it would be worth it. We had a budget in mind for any bed we picked out whether it was there or somewhere else but when we tried a couple of the beds and heard how much he cared in solving or at least trying to solve some of our health issues then we started to consider a little higher budget as having our back and legs raise was not in our original thinking when working on our budget. After finding a bed that we fell in love with, he said he would be right back to make sure he isn't missing anything on the price but to also give us a couple minutes without him so we can talk family talk. He mentioned the zero percent financing and said he would work up what type of customized sleep solution we could have. When he showed us that, it was approaching what we could do financially. One thing he mentioned was that it was better to spend a little bit more money than we wanted than less than what we should. I asked what that meant and he explained that the loss in our daily performance because of not sleeping good was costing us much more than this and that yes it could be a little lower on the money if we went to the mattress a little less than what we picked out then we wouldn't be accomplishing what we came here to do. He would ultimately order it for us but made it clear (politely) that although we would still have a better sleep, we would have an even better sleep based on the bed picked out and based on our sleep numbers. He said he would step away again for a couple minutes for us to consider it and that he knew that whichever bed of the two we decided on would be the best choice for us based on our unique situation. I asked him how he was able to have so much patience with us and he said that we weren't a bother at all and that if he was able to wait all day in the military then he could wait for us. It's crazy to have someone care about you basically as soon as they meet you. I know who we will be sending anyone we talk to about our new bed that we bought that day. Thank you Steve even though I don't think thank you is enough for what you did in the military and what you do for people now.
All USA
I recently (about a month ago) went into the store in Williamsburg where I was greeted by Steve T. I was a bit apprehensive at first before actually entering the store but my concerns of bed shopping were quickly alleviated. Even though it is a business, I was made to feel welcomed as if it was his house and I was visiting. We didn't really know what to expect as a whole but we definitely got more than we expected. It's not often that you're treated with respect that goes beyond a business level but respect on a personal level. While we were talking at the beginning, he suggested that we try to find our number that we would sleep on. He mentioned that doing so may eliminate a bed or two and might even help guide us to the proper bed for our needs. When that was said, that's when he truly hit the respect level with us because we knew he wouldn't push the most expensive thing on us but would help guide us to the right bed for us. We had some common grounds with having surgeries so there was even talk of raising my legs while I sleep. He didn't guarantee that would solve the issue but if it could help even the slightest bit then it would be worth it. We had a budget in mind for any bed we picked out whether it was there or somewhere else but when we tried a couple of the beds and heard how much he cared in solving or at least trying to solve some of our health issues then we started to consider a little higher budget as having our back and legs raise was not in our original thinking when working on our budget. After finding a bed that we fell in love with, he said he would be right back to make sure he isn't missing anything on the price but to also give us a couple minutes without him so we can talk family talk. He mentioned the zero percent financing and said he would work up what type of customized sleep solution we could have. When he showed us that, it was approaching what we could do financially. One thing he mentioned was that it was better to spend a little bit more money than we wanted than less than what we should. I asked what that meant and he explained that the loss in our daily performance because of not sleeping good was costing us much more than this and that yes it could be a little lower on the money if we went to the mattress a little less than what we picked out then we wouldn't be accomplishing what we came here to do. He would ultimately order it for us but made it clear (politely) that although we would still have a better sleep, we would have an even better sleep based on the bed picked out and based on our sleep numbers. He said he would step away again for a couple minutes for us to consider it and that he knew that whichever bed of the two we decided on would be the best choice for us based on our unique situation. I asked him how he was able to have so much patience with us and he said that we weren't a bother at all and that if he was able to wait all day in the military then he could wait for us. It's crazy to have someone care about you basically as soon as they meet you. I know who we will be sending anyone we talk to about our new bed that we bought that day. Thank you Steve even though I don't think thank you is enough for what you did in the military and what you do for people now.