Customer Service is horrendous. I had a 4:00 appointment with Smith & Keene to come out and service my unit. The service technician called me and left a message, at 1:30 that he is running early and is on the way. Needless to say I didn’t get the message until 4:00 once I got off work. When I called the office, the lady answering the phone was smug and acted like it was my fault I missed the techs call. When she matter-of-fact asked if I wanted another appointment for the next week, I told her I was going to use a company that will appreciate my business.
All USA
Customer Service is horrendous. I had a 4:00 appointment with Smith & Keene to come out and service my unit. The service technician called me and left a message, at 1:30 that he is running early and is on the way. Needless to say I didn’t get the message until 4:00 once I got off work. When I called the office, the lady answering the phone was smug and acted like it was my fault I missed the techs call. When she matter-of-fact asked if I wanted another appointment for the next week, I told her I was going to use a company that will appreciate my business.