The Staples staff is usually very helpful and courteous, especially the copy center staff, with whom I've interacted many times. Today, however, the young man I think a manager advising staff about US postal regulations, was both uninformed and rude. He refused to send a package for me via Media Mail because he, "had insufficient training regarding media mail." I gave him the appropriate information, and he still refused to mail my package media mail. He told me, "You can go to the Post Office if you don't like it." He also told me that "Media Mail must be text books, only." I told him that I have been mailing books and videotapes via Media Mail for years, and that the books I had for mailing were eligible for Media Mail. He then insisted that he was right that only text books can be mailed by media mail and he again refused to send my package media mail.
I mailed the package priority which cost considerably more, but I had already entered all the information into the computer terminal.
If Staples is going to be a USPS terminal and is going to promote itself as such, then it must make certain that its staff is up to speed. And that if they are inadequately trained, that they accept the knowledge and wisdom of customers who have sent books via Media Mail for years. This young man was rude and arrogant as well as uninformed.
I wish I had his name so that I could make it public. He's the first Staples staff member I've encountered with such an arrogant attitude. I've been a Staples Business Rewards Member for at least 15 years.
All USA
The Staples staff is usually very helpful and courteous, especially the copy center staff, with whom I've interacted many times. Today, however, the young man I think a manager advising staff about US postal regulations, was both uninformed and rude. He refused to send a package for me via Media Mail because he, "had insufficient training regarding media mail." I gave him the appropriate information, and he still refused to mail my package media mail. He told me, "You can go to the Post Office if you don't like it." He also told me that "Media Mail must be text books, only." I told him that I have been mailing books and videotapes via Media Mail for years, and that the books I had for mailing were eligible for Media Mail. He then insisted that he was right that only text books can be mailed by media mail and he again refused to send my package media mail. I mailed the package priority which cost considerably more, but I had already entered all the information into the computer terminal. If Staples is going to be a USPS terminal and is going to promote itself as such, then it must make certain that its staff is up to speed. And that if they are inadequately trained, that they accept the knowledge and wisdom of customers who have sent books via Media Mail for years. This young man was rude and arrogant as well as uninformed. I wish I had his name so that I could make it public. He's the first Staples staff member I've encountered with such an arrogant attitude. I've been a Staples Business Rewards Member for at least 15 years.