Absolutely disgusted with the management and owners of this campground. We had canceled due to a rain storm memorial weekend and was informed by the reservation staff that we could cancel but would lose one nights pay and they would credit our card back for the remaining balance after the holiday weekend. We've waited and called several times and finally they all agree that they don't refund for rain or holiday weekends. I don't even see a policy on their website and we didn't sign anything. They wouldn't even offer to make things right or even offer a weekend stay for the three nights we loss. Needless to say we won't be back or support Stoney Creek in the future. There's plenty of other campgrounds around the area that actually strive to make their guests/ customers #1.
Absolutely disgusted with the management and owners of this campground. We had canceled due to a rain storm memorial weekend and was informed by the reservation staff that we could cancel but would lose one nights pay and they would credit our card back for the remaining balance after the holiday weekend. We've waited and called several times and finally they all agree that they don't refund for rain or holiday weekends. I don't even see a policy on their website and we didn't sign anything. They wouldn't even offer to make things right or even offer a weekend stay for the three nights we loss. Needless to say we won't be back or support Stoney Creek in the future. There's plenty of other campgrounds around the area that actually strive to make their guests/ customers #1.