THEFACESHOP

Update: You are right, every story has 2 sides. So start to listen to the customer instead of your sales. It seems people not satisfied of your service. And actually, from your response, I kind of know why your salesperson is giving everyone attitude. ———————— I would like to give 0 star if google allows me to. Horrible service. I requested an eyeliner pencil, but I found out the young lady give me the eye liner ink which totally fine, people make mistake sometimes. I called them back immediately. 3 days later I went back to switch the item but the older lady tried to BLAME ME because 1st - I didn’t check the product when I was purchasing, 2nd - I was the one who request eyeliner ink?!! Seriously?? Then she said there are $6 difference, she asked me if I want to buying anything or deposit to their store as store credit. I walked around the store try to find anything but nothing I like, and I am going back to New York, there is no chance to come back, so I said I want my money back. She said New York is not far from here, Just come back! Seriously???? 4 hours driving is not far for her??? I told her I would like to get the money back, but she wouldn’t let me, and started a fight. Then she called the owner ask what to do, but the thing is I can speak Korean, I heard she told her manager that I am a sakaji customer!! When she doing the process to refund my money, she asked me to sign on the receipt but she drop the pen in front of me hardly, and at the end she even didn’t give me the item that I purchased. I asked her to give me the item she didn’t admit that and said she already gave to me. Then she found the item and pass it to me without an apology. Actually she didn’t apologize at all from the beginning! Really! Everyone! Stay away from this store! At least stay away from this lady, the one with short curly brown hair!!! Terrible experience!