VCA Animal Care Center

Today was our (me and my dog Elwood) visit to VCA and we had a wonderful experience! We moved to Norfolk in August and were seeing a vet recommended to us who just retired. I decided to try VCA because of the great reviews and the coupon for the free first visit. I am so glad we we did! Elwood loved the vet assistant and the vet, which was a complete change from his first vet in Norfolk. When he would visit his old vet, he would pee on the floor and have to be muzzled. It was a completely different experience at VCA! Albert, our vet assistant, introduced himself to me and Elwood. He got on the floor with Elwood for the initial exam, let Elwood sniff him and the instruments, and spoke to him in a calm and kind voice. He had very good energy because Elwood responded very well! Elwood basically climbed in Albert's lap at one point for cuddles! Our appointment with Dr. Alan Thompson was awesome! He came in and introduced himself to both me and Elwood before getting on the floor to examine Elwood. Elwood responded very well to him like with Albert. He was completely relaxed and rolled over at one point to let Dr. Thomspon rub his belly, so he was obviously very comfortable with him! The vet took the time to go over everything with me and talk about Elwood's needs. When Albert came in with the treatment proposal and cost breakdown, it was great because he explained everything to me and they offered two different options at different price points. I appreciated this because vets can be so expensive and you don't always know what you are paying for. Elwood and I both left very happy! I will definitely continue taking him to VCA and to see Dr. Thompson. Such a great experience!