Everyone there is super nice and I do believe Honest. HOWEVER - SUPER EXPENSIVE and always take longer then promised. They are so convenient for me so I kept going, despite knowing they were on the high price side and knowing if they said 4 hours it would be 8. If they said 8 hours it would be the next day. Final straw however was when I failed a inspection due to breaks. Their quote for all the work was so high I decided to take take it to dealer to get double checked and a competitive quote. Dealer found the same issues - but the DEALERS QUOTE was 25% LESS then VA tired and & Auto...Let that sink in...They were 25% HIGHER then the dealer! For breaks!
****update June 23rd**** I will give credit to them. Since this review -they reviewed my last visit. Reached out to me - had a covo. Explained why their service was more expensive (Was for more work) but even better -Took ownership of their mistake (We should have presented it more as Required / recommended vs here is what you need). I give them credit for taking the review seriously and spending time and effort to make it right and to avoid it from happening again. Raising the review a star!
All USA
Everyone there is super nice and I do believe Honest. HOWEVER - SUPER EXPENSIVE and always take longer then promised. They are so convenient for me so I kept going, despite knowing they were on the high price side and knowing if they said 4 hours it would be 8. If they said 8 hours it would be the next day. Final straw however was when I failed a inspection due to breaks. Their quote for all the work was so high I decided to take take it to dealer to get double checked and a competitive quote. Dealer found the same issues - but the DEALERS QUOTE was 25% LESS then VA tired and & Auto...Let that sink in...They were 25% HIGHER then the dealer! For breaks! ****update June 23rd**** I will give credit to them. Since this review -they reviewed my last visit. Reached out to me - had a covo. Explained why their service was more expensive (Was for more work) but even better -Took ownership of their mistake (We should have presented it more as Required / recommended vs here is what you need). I give them credit for taking the review seriously and spending time and effort to make it right and to avoid it from happening again. Raising the review a star!