I purchased a carpet remnant to be installed by Wertz installers on 13 enclosed steps and in a small 3' x 6' hallway. They removed my existing carpet and suggested using my existing padding since it was in good shape and high quality rather than replacing the padding. The installer left a narrow gap on both sides of the new carpet between the carpet and the sides of the enclosed steps. There are also several places where the carpet is 'bubbled up' and does not lie flat. When I inquired, I was given three different reasons why these things occurred and were not an installation problem. When I said I would not accept the job and would not pay for the poor installation, the installer admitted he had measured one step then cut the entire run from that one measurement rather than doing 2 or 3 steps at a time. He then called Wertz who said they would order enough carpeting to redo the steps but not the small hallway. I asked about possible color differences between the two carpet dye runs and was told that it probably would not be too noticeable because of the break between the hallway and the steps. When I said I would not be happy with color differences between the two areas and requested they order enough carpet to redo both the 13 steps and the 3' x 6' hallway, I was told they had been willing to redo the steps until I 'told them how things were going to be done', I was not welcome back in their store and they hung up on me.
All USA
I purchased a carpet remnant to be installed by Wertz installers on 13 enclosed steps and in a small 3' x 6' hallway. They removed my existing carpet and suggested using my existing padding since it was in good shape and high quality rather than replacing the padding. The installer left a narrow gap on both sides of the new carpet between the carpet and the sides of the enclosed steps. There are also several places where the carpet is 'bubbled up' and does not lie flat. When I inquired, I was given three different reasons why these things occurred and were not an installation problem. When I said I would not accept the job and would not pay for the poor installation, the installer admitted he had measured one step then cut the entire run from that one measurement rather than doing 2 or 3 steps at a time. He then called Wertz who said they would order enough carpeting to redo the steps but not the small hallway. I asked about possible color differences between the two carpet dye runs and was told that it probably would not be too noticeable because of the break between the hallway and the steps. When I said I would not be happy with color differences between the two areas and requested they order enough carpet to redo both the 13 steps and the 3' x 6' hallway, I was told they had been willing to redo the steps until I 'told them how things were going to be done', I was not welcome back in their store and they hung up on me.