My husband and I bought 16 wine/water goblets. They were wrapped/boxed and delivered to our hotel. When we unpacked them upon our arrival home, 3 were broken. After a quick call to the Craft House, 3 were mailed out promptly, no questions asked. When the package arrived a day later, there was 1 out of the 3 broken :(. Again I called and another goblet was mailed to us and it arrived in one piece!! I would not hesitate to recommend shopping at the Craft House to my friends. They have a devoted customer in me for life. Thank you very much for the excellent customer service!
My husband and I bought 16 wine/water goblets. They were wrapped/boxed and delivered to our hotel. When we unpacked them upon our arrival home, 3 were broken. After a quick call to the Craft House, 3 were mailed out promptly, no questions asked. When the package arrived a day later, there was 1 out of the 3 broken :(. Again I called and another goblet was mailed to us and it arrived in one piece!! I would not hesitate to recommend shopping at the Craft House to my friends. They have a devoted customer in me for life. Thank you very much for the excellent customer service!