I’m very disappointed with the customer service that I experienced today not from my friendly waitress but from the owner, himself. Firstly I was sitting outside, which I’ll let you know, don’t sit outside unless you have time to kill, know the owner or are a big party of mostly white people(in fact this might not be 100 percent the case because as I read other negative reviews, many of them were from white customers). I firstly was asked to move to another table, which I was seating in for over 2 hrs- and had ordered drinks and hookah, for a bigger party who technically could have been seated anyway else outside or inside. I should have not agreed to it for I’m a paying customer and technically was seating there first but I was willing to be flexible. Before I was asked to move I order a salad, I repeat, a salad. I inquired on the status of my salad roughly 45 mins later and the waiters said she will check with the kitcken. 15 mins later, still no update yet the same table that I was asked to relocate for, received their appetizers. At this point, I was irritated and had to go inside to cancel my order and expressed to one of the kitchen employees that this was unexceptable customer service and to please provide my check because at this point I’m leaving. As I was packing up my bag and waiting for the check. My waitress informed me that the owner, who at first I thought she said the manager, wanted to speak to me. Now I’ve come to this facility numerous times and overall services is slow but I’ve never felt disrespected; until today. The owner comes out to address me and he already seemed more irritated than I was, like he was the one who was relocated and didn’t receive his food. He asked me how I was doing and as I proceeded to explain why I was frustrated and what occurred; he abruptly cutted me off and said well yes we had receipt paper issues. I then said, I’m not sure what that has to do with the food but the fact that no one could follow up with me with regards to why my food was being delayed and that the table who came after me received their food, is confusing. Now mind you this was what I was trying to say but before I even got fully into my sentence, he rudely and abruptly cuts me off and said “it’s on the house”. And I then said, could you not cut me off please. And he started speaking louder saying, “ what more do you want, I said I was sorry”. Which by the way, I’m not sure if you recall there was no way in the first part of my story did i mentioned him apologizing. At this point I had to take a deep breathe because I can see this man clearly has no form of professionalism or customer service. As I then tried to finish my thought, he then continued, abruptly cutiting off, yet again and said “ I just came out here to say it’s on the house” and walked away. You could have seen the embarrassment on the waitress’ face at which she then tried to apologize on his behalf. I asked her, “that’s your manager”(in complete and utter disbelief), not hearing when she first mentioned owner. She then said with her head down, “ the owner”. I gasped and replied, “that’s the owner, wow he should not interact with customers because he has zero people’s skills!” She then looked even more embarrassed and apologize again. I truly feel sorry for the few decent employees who work there. To imagine working for that type of person, saddens me. What a shame.
All USA
I’m very disappointed with the customer service that I experienced today not from my friendly waitress but from the owner, himself. Firstly I was sitting outside, which I’ll let you know, don’t sit outside unless you have time to kill, know the owner or are a big party of mostly white people(in fact this might not be 100 percent the case because as I read other negative reviews, many of them were from white customers). I firstly was asked to move to another table, which I was seating in for over 2 hrs- and had ordered drinks and hookah, for a bigger party who technically could have been seated anyway else outside or inside. I should have not agreed to it for I’m a paying customer and technically was seating there first but I was willing to be flexible. Before I was asked to move I order a salad, I repeat, a salad. I inquired on the status of my salad roughly 45 mins later and the waiters said she will check with the kitcken. 15 mins later, still no update yet the same table that I was asked to relocate for, received their appetizers. At this point, I was irritated and had to go inside to cancel my order and expressed to one of the kitchen employees that this was unexceptable customer service and to please provide my check because at this point I’m leaving. As I was packing up my bag and waiting for the check. My waitress informed me that the owner, who at first I thought she said the manager, wanted to speak to me. Now I’ve come to this facility numerous times and overall services is slow but I’ve never felt disrespected; until today. The owner comes out to address me and he already seemed more irritated than I was, like he was the one who was relocated and didn’t receive his food. He asked me how I was doing and as I proceeded to explain why I was frustrated and what occurred; he abruptly cutted me off and said well yes we had receipt paper issues. I then said, I’m not sure what that has to do with the food but the fact that no one could follow up with me with regards to why my food was being delayed and that the table who came after me received their food, is confusing. Now mind you this was what I was trying to say but before I even got fully into my sentence, he rudely and abruptly cuts me off and said “it’s on the house”. And I then said, could you not cut me off please. And he started speaking louder saying, “ what more do you want, I said I was sorry”. Which by the way, I’m not sure if you recall there was no way in the first part of my story did i mentioned him apologizing. At this point I had to take a deep breathe because I can see this man clearly has no form of professionalism or customer service. As I then tried to finish my thought, he then continued, abruptly cutiting off, yet again and said “ I just came out here to say it’s on the house” and walked away. You could have seen the embarrassment on the waitress’ face at which she then tried to apologize on his behalf. I asked her, “that’s your manager”(in complete and utter disbelief), not hearing when she first mentioned owner. She then said with her head down, “ the owner”. I gasped and replied, “that’s the owner, wow he should not interact with customers because he has zero people’s skills!” She then looked even more embarrassed and apologize again. I truly feel sorry for the few decent employees who work there. To imagine working for that type of person, saddens me. What a shame.