The service provided by the Brooks team was very poor and subpar.
Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day.
While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans).
In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them.
A poor performance...I can't recommend using this company.
All USA
The service provided by the Brooks team was very poor and subpar. Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day. While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans). In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them. A poor performance...I can't recommend using this company.