The first time I took the Echo weedwacker I bought from them (it wouldn't start the second summer I had it) they charged me over $50 for a new style gas line (with an extra vent) that I feel should have been covered under the infamous "Echo 5 year warranty". Well they informed me that they don't do "warranty" work, so even if they repair something that should be covered by a warranty, they will just charge you for it all (my opinion is that if you have to change the design of something in order for it to work over a year, then there is probably a serious design flaw which should be fixed for free).
My second (and last) experience was when I took in my Echo chainsaw that wouldn't start. They had it close to a month the first time I called and the "repair technician" told me straight up that it had him "stumped". He said that it was "getting air" from somewhere but that was all he could tell me. He went on to say that they did have someone that was "good" at engine repair on the premises and he would get him to help with the repair. Well, over another month and 2 calls later (for a total of over 2 and a half months) I went to the store and picked up my chainsaw. The ladies at the counter were very cordial and told me that it had somehow been forgotten and slipped through the cracks (though I had called about it 3 times).
I COULD ONLY WISH THAT WAS THE END OF MY EXPERIENCE!!!!!
I finally got around to buying a new carburetor for it last week and to my HORROR, the bolts that hold the carburetor onto a plastic plate had been STRIPPED. One of them was completely stripped and the other was badly overtightened (deforming the plastic). I guess the tech was making sure it wasn't "leaking air" at the base of the carburetor. I took pictures but with the kind of service I received from these people (after spending over $600 there) I don't think I want to even see this business again. Now I can't even mount the new carburetor without modification or replacement of parts.
All USA
The first time I took the Echo weedwacker I bought from them (it wouldn't start the second summer I had it) they charged me over $50 for a new style gas line (with an extra vent) that I feel should have been covered under the infamous "Echo 5 year warranty". Well they informed me that they don't do "warranty" work, so even if they repair something that should be covered by a warranty, they will just charge you for it all (my opinion is that if you have to change the design of something in order for it to work over a year, then there is probably a serious design flaw which should be fixed for free). My second (and last) experience was when I took in my Echo chainsaw that wouldn't start. They had it close to a month the first time I called and the "repair technician" told me straight up that it had him "stumped". He said that it was "getting air" from somewhere but that was all he could tell me. He went on to say that they did have someone that was "good" at engine repair on the premises and he would get him to help with the repair. Well, over another month and 2 calls later (for a total of over 2 and a half months) I went to the store and picked up my chainsaw. The ladies at the counter were very cordial and told me that it had somehow been forgotten and slipped through the cracks (though I had called about it 3 times). I COULD ONLY WISH THAT WAS THE END OF MY EXPERIENCE!!!!! I finally got around to buying a new carburetor for it last week and to my HORROR, the bolts that hold the carburetor onto a plastic plate had been STRIPPED. One of them was completely stripped and the other was badly overtightened (deforming the plastic). I guess the tech was making sure it wasn't "leaking air" at the base of the carburetor. I took pictures but with the kind of service I received from these people (after spending over $600 there) I don't think I want to even see this business again. Now I can't even mount the new carburetor without modification or replacement of parts.