I booked an appointment a month in advance and then when the week of my appointment came, I got called Tuesday late in the evening with an appointment reminder for a Wednesday appointment. I did not get this message until after this location was already closed for the day so I called first thing when they opened up to let them know my appointment is supposed to be for Thursday. I was told I did not cancel in accordance with the cancellation policy (even though my appointment was scheduled incorrectly). So I was told I will be charged for not cancelling in time even though it was a mistake in scheduling on their part. The staff was very unprofessional in speaking with them about this situation. I have been a member for more than 10 years and have never had such an unprofessional experience like this one.
All USA
I booked an appointment a month in advance and then when the week of my appointment came, I got called Tuesday late in the evening with an appointment reminder for a Wednesday appointment. I did not get this message until after this location was already closed for the day so I called first thing when they opened up to let them know my appointment is supposed to be for Thursday. I was told I did not cancel in accordance with the cancellation policy (even though my appointment was scheduled incorrectly). So I was told I will be charged for not cancelling in time even though it was a mistake in scheduling on their part. The staff was very unprofessional in speaking with them about this situation. I have been a member for more than 10 years and have never had such an unprofessional experience like this one.