I've never reviewed a business on Google before, but our experience with this Sprint store has been a 3 month nightmare. Originally the staff was patient and courteous, but after waiting a month for our $500 visa refund card, we found out that an employee entered our information incorrectly. After the employee finally entered our information correctly, we were told that it would be another 4-6 weeks. Sure, that's frustrating, but mistakes happen....Another 5 weeks pass, and our card still doesn't arrive. We call the store and ask about the status of our refund and they said "it's on its way". We ask for the district manager's phone number, and she tell us "it will get there when it gets there"... that was a month ago... For the past 3 weeks the district manager, Terry Gregg, has been dodging our phone calls, only responding to our requests in short, cryptic texts. I've never witnessed such incompetence and mismanagement in my life... Tomorrow we're filing a complaint with the Better Business Bureau because we're entitled to our money.... If you're going to purchase here, keep track of all of your records.
All USA
I've never reviewed a business on Google before, but our experience with this Sprint store has been a 3 month nightmare. Originally the staff was patient and courteous, but after waiting a month for our $500 visa refund card, we found out that an employee entered our information incorrectly. After the employee finally entered our information correctly, we were told that it would be another 4-6 weeks. Sure, that's frustrating, but mistakes happen....Another 5 weeks pass, and our card still doesn't arrive. We call the store and ask about the status of our refund and they said "it's on its way". We ask for the district manager's phone number, and she tell us "it will get there when it gets there"... that was a month ago... For the past 3 weeks the district manager, Terry Gregg, has been dodging our phone calls, only responding to our requests in short, cryptic texts. I've never witnessed such incompetence and mismanagement in my life... Tomorrow we're filing a complaint with the Better Business Bureau because we're entitled to our money.... If you're going to purchase here, keep track of all of your records.