Personnel at this location are anything but personal. Phones are answered so casually and as if the call is such an annoyance. I am never asked for my name, just my date of birth. And I hear a hastened "click" to disconnect the call before it is truly concluded. Is this the way to nurture a patient? Perhaps more (kind) employees are needed in this office? Test result follow ups take way too long. I am beginning to wonder if this is just the norm in Richmond?
All USA
Personnel at this location are anything but personal. Phones are answered so casually and as if the call is such an annoyance. I am never asked for my name, just my date of birth. And I hear a hastened "click" to disconnect the call before it is truly concluded. Is this the way to nurture a patient? Perhaps more (kind) employees are needed in this office? Test result follow ups take way too long. I am beginning to wonder if this is just the norm in Richmond?