Animal Emergency & Critical Care of Lynchburg

Well this rating is for the fact of how you have chosen to respond to your previous negative reviews, as well as a bad experience. I am in town and was hoping to find a place just to get my dog caught up on on its shots. After seeing the responses from the owner to the low ratings, I cannot see myself going here again. Low ratings are an opportunity to improve your service, not a place for you defend yourself. While I can appreciate that not all customers are right, you still need to treat people with respect. Even if you feel disrespected by a negative review, you should be the bigger person. Understandably as patients and customers we are sometimes going through emotions that lead us to make irrational decisions or make nasty statements. We come to you for help, support, and advice. Please understand that you are in business in a stressful industry. In these occasions you need to be the bigger person and handle these things appropriately. Further, that response to one of the previous reviews as to they were never a customer of yours is ridiculous. I was a customer of yours at one point, through my mother, who is in your system no doubt.... Just because you don't see the reviewers name, doesn't mean they weren't a customer. Also, as a business owner myself, a word of advice. When someone leaves a negative review, look at it as an opportunity to improve. Nobody is perfect, we all have flaws. These reviews are to help you out, not hurt your business. Call these people that leave you a bad review, or leave a response asking for them to call you. Ask what they feel you could have done better, ask what you could do to win their business again, ask what needed to be done to EARN a 5 star review. I truly hope you take some positives from this review. I chose to leave my negative experience out of this to focus on something I felt was more important. Helping those after me get better service, instead of focusing on a bad experience I had in the past.

The idiots gave my dog morphine without consent so he would be calm why he was being x-rayed and that was before they even asked if i was ok with him being x-rayed in short there's no price for my dogs life but all this money for fluids and morphine that they didn't even ask me if they could give him he's already been to one vet today and they gave him pain meds so why. Just why?