This place was great... NOT. 24 hours is the best way to go and they have everything you need. However, when it comes to trying to cancel a membership, do not even try. One, they NEVER had a certain day they charge your account the monthly fee. Because of this, I have overdrafted FOUR times. I had to open a whole new bank account at another bank just for them. And then I told them FOUR MONTHS PRIOR that I will be moving away and to tell me EVERYTHING I needed to do to cancel my membership, in which all they said was bring proof that you moved and a 50 dollar fee is ALL. THAT'S IT. Now that I'm finally moved, I'm looking for a job, therefore I'm tight on money. BEHOLD, another month charge to my card! Now, all of the sudden, they want to say that I didn't write a request and that a verbal request isn't good enough. THEN WHY DIDN'T YOU EVER TELL ME I NEEDED TO?! They don't care about customers at all or even the fact that they knew that I would be leaving. They don't even have the heart to take the charge off when I told them I'm struggling with money until I find a job. Customer service - good. Customer service when trying to cancel - Absolutely the worst. Don't believe them when they say they put customers before a dime, because all they want is your money, and that they do not really care about you.
All USA
This place was great... NOT. 24 hours is the best way to go and they have everything you need. However, when it comes to trying to cancel a membership, do not even try. One, they NEVER had a certain day they charge your account the monthly fee. Because of this, I have overdrafted FOUR times. I had to open a whole new bank account at another bank just for them. And then I told them FOUR MONTHS PRIOR that I will be moving away and to tell me EVERYTHING I needed to do to cancel my membership, in which all they said was bring proof that you moved and a 50 dollar fee is ALL. THAT'S IT. Now that I'm finally moved, I'm looking for a job, therefore I'm tight on money. BEHOLD, another month charge to my card! Now, all of the sudden, they want to say that I didn't write a request and that a verbal request isn't good enough. THEN WHY DIDN'T YOU EVER TELL ME I NEEDED TO?! They don't care about customers at all or even the fact that they knew that I would be leaving. They don't even have the heart to take the charge off when I told them I'm struggling with money until I find a job. Customer service - good. Customer service when trying to cancel - Absolutely the worst. Don't believe them when they say they put customers before a dime, because all they want is your money, and that they do not really care about you.