My wife and I were both treated rudely by an employee when asking about passport photos for our children. The employee gave us the number to call, and added "There's no point in calling because I don't ever pick up the phone anyways." BOTTOM LINE: Expect to be treated rudely by employees who act like they are doing you an enormous favor for the simple act of performing their jobs.
All USA
My wife and I were both treated rudely by an employee when asking about passport photos for our children. The employee gave us the number to call, and added "There's no point in calling because I don't ever pick up the phone anyways." BOTTOM LINE: Expect to be treated rudely by employees who act like they are doing you an enormous favor for the simple act of performing their jobs.