All American Storage

Response to Jennifer Carroll post: First thing on lease is : "What is being stored?" In looking at the unit to be rented the man (boyfriend?) who was to store the ATV stated, oh it was deep enough to get the ATV in it. At which time he was asked about a title & insurance. ..something to prove ownership, of which he stated he had & would bring back when coming to rent the unit. He even let his driver's license be copied so the lease could be started & save time for his returning later. The only person questioning our policy was Ms. Carroll. Having worked this business long enough to have the drama of husbands & wives, boyfriends & girlfriends owning "titled" property together & splitting ways & one trying to hide something from the other...yes, when we are able to do so, we proactively make sure all owners know that their share of such property is going to be at our site. No one ever implied that "he" had stolen anything. For info, he returned the next day to rent a storage unit (did not say he had been in the day before) & that day the Manager was working & when he gave her his ID she recognized his name from the notes from the day before & the partially filled in lease. So she asked did he bring in the title. At which time he stated he did not have a title but had a bill of sale (but not with him) & was just a small piece of paper. The Manager told him she would not be able to rent a unit to him because he still did not have any kind of ownership document but that he might could check with some of the other businesses that did care about this. Draw what you will from this but it would appear he was coming in to rent a unit as if he had never been there before...don't you think? Most businesses have rules/policies for a reason & this was one of those examples of why they do. Yes we do share names, phone numbers, & overview of the daily happenings with each other (good or bad) so their are no surprises for the person working the next day. This business has been open for 17 + years & a large percentage of our customers are repeats. We want our customers' property to be safe & secure & strive for that--without any drama!

Beware of this place! Worst customer service I have ever experienced. Nothing is automated, receipts, contracts, you can’t email, and rude when you ask a question about their antiquated processes!