If you have an emergency or need service, CALL SOMEONE ELSE! I put in a call via my home warranty service because my central air went out in the middle of a hot NC summer. Called the company to follow up after not receiving an initial call back and was told that I should hear back from the technician within the hour. Nothing. Another hour, nothing. Called the "24 hour, on-call" service who claimed surprised they couldn't find the tech and didn't know why he wasn't returning their call. HUH?!?! How does an employee not return a call and you are powerless?! 48 hours and five calls later, still nothing. I've moved on. Don't bother with this incompetent, irresponsible service.
All USA
If you have an emergency or need service, CALL SOMEONE ELSE! I put in a call via my home warranty service because my central air went out in the middle of a hot NC summer. Called the company to follow up after not receiving an initial call back and was told that I should hear back from the technician within the hour. Nothing. Another hour, nothing. Called the "24 hour, on-call" service who claimed surprised they couldn't find the tech and didn't know why he wasn't returning their call. HUH?!?! How does an employee not return a call and you are powerless?! 48 hours and five calls later, still nothing. I've moved on. Don't bother with this incompetent, irresponsible service.