A member of the office staff named Matt called me to reschedule an appointment. When I asked for conformation to be mailed to me he chuckled and said "We don't do that." He then proceeded to act like he asked a coworker for conformation. He even went so far as to suggest that I call back when I am ready to write it down. This is not the first time I have experienced such bullying tactics and a total lack of respect for the patients. Customer service is greatly lacking in the norfolk office and va beach is not that far behind.
A member of the office staff named Matt called me to reschedule an appointment. When I asked for conformation to be mailed to me he chuckled and said "We don't do that." He then proceeded to act like he asked a coworker for conformation. He even went so far as to suggest that I call back when I am ready to write it down. This is not the first time I have experienced such bullying tactics and a total lack of respect for the patients. Customer service is greatly lacking in the norfolk office and va beach is not that far behind.